Terms of Service

LiLo is a discovery and reservation platform. We help you find and hold spots for high-intensity fitness classes, like CrossFit and Hyrox. We do not own, operate, or control any of the gyms listed on our site. We are simply the bridge connecting you to them.

Payments: For most gyms, LiLo places a hold and you pay the gym directly on arrival at their current rates. Some gyms are marked "Book & pay on LiLo": there you pay the drop-in price at checkout on LiLo, the payment is processed by Stripe (we never see your card), LiLo keeps a service fee and passes the rest to the gym. The refund policy in section 3 applies to those payments.

No-Shows and Gym Policies: When you book a class, you agree to that specific gym's rules. For a hold you pay the gym for, the gym handles any penalties or fees directly and LiLo is not a party to that. For a class you paid for on LiLo, section 3 applies.

Cancel in time, full refund: Cancel at least 12 hours before the class starts and we refund the full amount to your original payment method. Refunds are issued through Stripe and usually appear within 5–10 business days.

Late cancellation or no-show: Cancellations inside 12 hours and no-shows are not refundable, unless the gym agrees to refund or move you to another class. Ask the gym; if they agree, email us the booking id and we process it.

The gym cancels or cannot take you: If the class is cancelled, the gym is closed, or it is full when you arrive, you get a full refund, always. Tell us at hello@yourlilo.com with your booking id and we refund within 2 business days of hearing from you.

Duplicate or wrong charge: Our checkout is built so a double tap cannot charge you twice. If you are ever charged twice or for the wrong class, we refund the duplicate in full within 2 business days.

Card holds for requests: A drop-in request may place a temporary authorisation on your card. Nothing is charged until the gym confirms; if it declines or does not answer in time, the authorisation is released automatically (your bank can take up to 7 days to show it).

Talk to us first: Contact hello@yourlilo.com before opening a dispute with your bank. We answer refund requests within 5 business days.

High-intensity fitness involves real physical risks.

Your Responsibility: By using our platform to find a workout, you acknowledge that participating in these activities is entirely at your own risk.

Gym Waivers: You will likely be required to sign a liability waiver at the gym itself. LiLo's terms do not replace the gym's waiver.

No Liability: LiLo (and its team) is not responsible or liable for any injuries, accidents, or damages that occur before, during, or after a workout at a facility you found through our platform.

You can leave reviews on LiLo to help the community find great workouts.

Keep it clean and honest: Reviews must be based on your actual experience. We do not tolerate harassment, hate speech, spam, or defamatory language.

Our Rights: We reserve the right to remove any review at any time if it violates these guidelines. By posting a review, you grant us permission to display it on LiLo.

We work hard to keep our gym directories, schedules, and information accurate, but things change fast. We provide this information "as is" and cannot guarantee that a gym’s schedule or availability won’t change without notice.

These terms are governed by the laws of the State of California. Any legal disputes related to LiLo will be handled in California courts.

Listings are compiled from public sources: a gym's own website, Google Places and the CrossFit and HYROX affiliate directories. A gym's photo on its LiLo page is the one its own website or its Google listing publishes.

If you run a gym and want a photo, a contact detail or the whole listing removed or corrected, email hello@yourlilo.com with the page link. We act on takedown requests within five business days and do not require a reason.